Front Desk Agent Luxury Resort - Atlantis The Royal - Dubai, UAE

Atlantis; Dubai; On-site; AED 72,540 - 100,440; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive medical insurance

Annual flight allowance

Generous food and beverage privileges

Discounted stays across Kerzner properties

Access to training programs

Opportunity to grow within luxury hospitality

Job summary

Atlantis in Dubai is seeking a Front Desk Agent to provide exceptional service and efficient check-in/out experiences in a luxury resort environment. The ideal candidate has a Bachelor's degree in Hospitality Management and at least two years of experience in front office operations.

Key benefits include a competitive tax-free salary, comprehensive medical insurance, and opportunities for career growth within a globally recognized luxury brand.

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Qualifications

• Minimum 2 years of front office experience in a luxury hotel or resort.
• Prior experience as Receptionist, Guest Service Agent, or Front Office Agent.
• Excellent English communication skills.
• Additional language skills such as Russian, Arabic, Chinese, French, or German are advantageous.

Responsibilities

• Manage guest check-in and check-out processes efficiently and professionally.
• Process cashiering transactions accurately.
• Provide detailed information regarding resort facilities, dining venues, and attractions.
• Handle guest inquiries and special requests with a proactive service approach.
• Coordinate with housekeeping and other departments.
• Maintain accurate guest profiles using reservation systems.
• Deliver personalized service to enhance guest satisfaction.

Skills

Front desk operations and guest relations

Cashiering and billing procedures

Reservation system proficiency

Multilingual communication

Customer service excellence

Interdepartmental coordination

Education

Bachelor's degree in Hospitality Management

Tools

Opera or comparable property management systems

Job description

Position Overview

Front Desk Agent Luxury Resort at Atlantis The Royal in Dubai, UAE is responsible for delivering seamless arrival and departure experiences while ensuring personalized guest engagement in an ultra-luxury hospitality environment. This front office role focuses on efficient check‑in and check‑out procedures, cashiering accuracy, and five‑star service delivery within one of Dubai's most prestigious resorts.

Job Details

Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk‑Reception
Salary: 6500‑9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Manage guest check‑in and check‑out processes efficiently and professionally
• Process cashiering transactions accurately during assigned shifts
• Provide detailed information regarding resort facilities, dining venues, and attractions
• Handle guest inquiries and special requests with a proactive service approach
• Coordinate with housekeeping and other operational departments to ensure smooth room readiness
• Maintain accurate guest profiles using Opera or similar hotel reservation systems
• Deliver personalized service to enhance overall guest satisfaction

Ideal Profile

• Bachelor's degree in Hospitality Management preferred
• Minimum 2 years of front office experience in a luxury hotel or resort
• Prior experience as Receptionist, Guest Service Agent, or Front Office Agent
• Familiarity with Opera or comparable property management systems
• Excellent English communication skills
• Additional language skills such as Russian, Arabic, Chinese, French, or German are advantageous

Skills Set

• Front desk operations and guest relations
• Cashiering and billing procedures
• Reservation system proficiency
• Multilingual communication
• Customer service excellence
• Interdepartmental coordination

Why Join Us

• Competitive tax‑free salary paid in UAE Dirhams
• Comprehensive medical insurance including dental coverage
• Annual flight allowance and life insurance benefits
• Generous food and beverage privileges
• Discounted stays across Kerzner properties worldwide
• Access to training programs and internal career mobility
• Opportunity to grow within a globally recognized luxury hospitality brand

About the Company

Atlantis The Royal, part of Kerzner International, is an ultra‑luxury experiential resort located on Palm Jumeirah in Dubai. Known for its architectural brilliance, Michelin‑starred dining concepts, immersive wellness facilities, and premium guest experiences, Atlantis continues to redefine luxury hospitality in the UAE. With a diverse workforce representing over 100 nationalities, the resort provides a dynamic and rewarding environment for hospitality professionals seeking long‑term career growth.