Residences Liaison - Luxury Residential Services

Atlantis; Dubai; On-site; AED 268,000 - 357,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates at Kerzner properties

Health insurance with dental coverage

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Training & development

Job summary

Atlantis Resorts in Dubai, UAE is seeking a Residences Liaison to support day-to-day residential operations at Atlantis The Royal Residences. You will act as a central contact for owners and their guests, coordinating arrangements and delivering personalized service in a luxury environment.

The role emphasizes understanding owner preferences, asking the right questions, listening, and anticipating needs to create memorable experiences.

Qualifications

• University degree in Business Administration or Hotel Management preferred.
• Minimum of three years of hotel experience in a luxury environment.
• Second language is desirable.
• Proficient in Microsoft Outlook, Word and Excel; familiarity with PowerPoint and Publisher.

Responsibilities

• Serve as a focal point of contact for residence owners and their guests.
• Respond to queries, requests, plans and arrangements in a professional and attentive manner.
• Anticipate resident service needs by understanding individual preferences and requirements.
• Provide accurate directions and information about property amenities and services.
• Communicate relevant operating hours and other property information to owners and guests.
• Share information about local areas of interest and available activities when requested.
• Coordinate resident and guest requirements as part of daily residential operations.
• Observe and listen for individual preferences and act on them whenever possible.
• Help deliver the personalized service expected within a luxury residential environment.

Skills

Hospitality experience

Customer service orientation

Multilingual (desirable)

Education

Bachelor's degree in Business Administration or Hotel Management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Publisher

Job description

Job Snapshot

Role: Residences Liaison

Location: Dubai, UAE

Industry: Hospitality

Function: Guest Services-Concierge

Experience: Minimum 3 years hotel experience

Job Type: Full Time

Position Overview: Atlantis Resorts is seeking a Residences Liaison in Dubai, UAE to support the day-to-day residential operations at Atlantis The Royal Residences.

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Guest Services-Concierge

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

About the Role

The Residences Liaison plays an important part in the daily operation and resident experience at Atlantis The Royal Residences. You will act as a central contact for owners, responding to their requests and helping coordinate arrangements for residents and their guests.

Success in this position depends on understanding individual preferences rather than simply responding to requests. You will ask appropriate questions, listen carefully and anticipate service needs whenever possible, helping create personalized experiences for residence owners and their guests.

Key Responsibilities

• Serve as a focal point of contact for residence owners and their guests.
• Respond to queries, requests, plans and arrangements in a professional and attentive manner.
• Anticipate resident service needs by understanding individual preferences and requirements.
• Provide accurate directions and information about property amenities and services.
• Communicate relevant operating hours and other property information to owners and guests.
• Share information about local areas of interest and available activities when requested.
• Coordinate resident and guest requirements as part of daily residential operations.
• Observe and listen for individual preferences and act on them whenever possible.
• Help deliver the personalized service expected within a luxury residential environment.

About You

A university degree in Business Administration, Hotel Management or an equivalent discipline is preferred.

Candidates must have at least three years of hotel experience within a luxury environment.

A second language is desirable.

You should also have proficient knowledge of Microsoft Outlook, Word and Excel, including the use of Excel for data collection, collation and basic charts.

Familiarity with PowerPoint and Publisher is required.

Working at Atlantis

Atlantis offers a competitive tax-free salary paid in UAE Dirhams, together with food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness and social initiatives.

The organization also provides access to professional training, learning and development, career mobility and internal growth opportunities across the Kerzner portfolio.

About Atlantis The Royal

Atlantis The Royal is part of Kerzner International and is located on Dubai 's Palm Island.

The ultra-luxury resort features 760 rooms, suites and signature penthouses, alongside dining, wellness and residential experiences.

Atlantis Dubai 's workforce includes more than 6,000 colleagues representing 129 nationalities.