Front Office Associate - Rooms Division

Atlantis; Dubai; On-site; AED 39,060 - 72,540; Full time

Benefits offered by this job

Tax-free salary

Food and beverage privileges

Discounted rates at Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive programs

Wellness initiatives

Access to world-class training

Job summary

Atlantis in Dubai seeks a Front Office Associate for its Rooms Division. This role involves welcoming guests, managing guest requests, and providing concierge support in a luxury hospitality setting.

Ideal candidates will have experience in hotel operations, strong English communication skills, and the ability to handle high-pressure situations with professionalism and care.

The position offers a tax-free salary, comprehensive health benefits, and opportunities for career growth in a prestigious resort environment.

Qualifications

• Previous experience in luxury hospitality preferred.
• Strong spoken English for clear guest communication.
• Good computer skills and familiarity with hotel systems.

Responsibilities

• Welcome guests with professionalism during arrivals and departures.
• Assist guests with resort information, dining recommendations, and transport support.
• Handle reservation inquiries and guest requests effectively.

Skills

Front office operations

Guest reception

Concierge support

Reservations handling

Service recovery

Upselling support

Telephone etiquette

Billing support

Job description

Role Overview

Front Office Associate – Rooms Division in Dubai, United Arab Emirates is a guest‑facing hospitality opportunity for service‑driven candidates who can support luxury front office operations, concierge assistance, reservations handling, guest arrivals, call centre support, and rooms division service at Atlantis Resorts.

Location: Dubai, United Arab Emirates

Salary: 3500 – 6500 AED per month (subject to confirmation).

Core Duties

• Welcome guests with professionalism, warmth, and confidence during arrivals, departures, inquiries, and service interactions.
• Support check‑in, check‑out, room information, guest registration, billing clarification, and front desk coordination.
• Assist guests with resort information, dining recommendations, attraction guidance, transport support, luggage coordination, and general concierge requests.
• Handle calls, reservation inquiries, guest requests, booking details, service follow‑ups, and internal communication through phone or system channels.
• Coordinate with housekeeping, concierge, reservations, guest services, bell desk, engineering, security, food and beverage, and recreation teams to resolve guest needs quickly.
• Maintain accurate guest profiles, room notes, preferences, booking updates, service records, and operational handover details.
• Promote resort facilities, dining experiences, attractions, upgrades, and service enhancements where appropriate.
• Respond to guest concerns with calm communication, ownership, and timely escalation when additional support is required.
• Support VIP arrivals, group movements, special occasions, room moves, early arrivals, late departures, and high‑occupancy periods.
• Follow resort procedures for guest privacy, payment handling, key control, lost property, safety, and service recovery.
• Keep front office, reception, concierge, and guest‑facing spaces organized, presentable, and ready for busy operations.
• For senior roles, assist with shift coordination, team guidance, task allocation, guest issue follow‑up, and service consistency.
• Represent Atlantis Resorts with polished grooming, positive energy, and a strong commitment to luxury hospitality standards.

Ideal Profile

• Previous experience in front office, hotel reception, concierge, reservations, call centre, guest services, rooms division, or luxury hospitality is preferred.
• Candidates with different experience levels may be considered for future full‑time front office opportunities.
• Strong spoken English with clear, polite, and confident guest communication.
• Good computer skills and familiarity with hotel systems, reservations platforms, phone handling, or guest service tools is an advantage.
• Excellent attention to detail when managing guest information, booking details, payments, requests, and handovers.
• Ability to stay composed during busy arrivals, departures, guest queues, and high‑pressure service moments.
• Customer‑focused personality with patience, professionalism, discretion, and a genuine desire to help.
• Team Leader or Assistant Manager candidates should have supervisory experience within hotel front office or rooms division operations.
• Flexible approach to rotating shifts, weekends, holidays, and peak resort periods.
• Positive attitude with willingness to learn, improve service skills, and grow within a high‑standard luxury resort environment.

Skills Set

• Front office operations
• Guest reception
• Check‑in and check‑out
• Concierge support
• Reservations handling
• Call centre support
• Guest request management
• Room assignment coordination
• Guest profile updates
• Complaint handling
• Service recovery
• Upselling support
• VIP guest assistance
• Resort information guidance
• Telephone etiquette
• Billing support
• Cross‑department coordination
• Hospitality systems
• Guest privacy
• Luxury service standards

Why Join Us

• Tax‑free salary in UAE Dirhams
• Food and beverage privileges
• Discounted rates at Kerzner properties worldwide
• Comprehensive health insurance with dental coverage
• Annual flights home
• Life insurance
• Incentive programs
• Wellness initiatives
• Access to world‑class training
• Exposure to international guests and Forbes 5‑star service expectations
• Internal mobility and long‑term career growth across the Kerzner portfolio

About the Company

Atlantis Resorts in Dubai is part of Kerzner International and operates Atlantis, The Palm and Atlantis The Royal. Atlantis The Palm is an iconic destination on Palm Island, offering luxury rooms, suites, award‑winning dining, Aquaventure World, marine attractions, family experiences, wellness, retail, and exceptional guest service. With a diverse team of colleagues from many nationalities, Atlantis Resorts supports talent development, wellbeing, and career progression while delivering memorable hospitality experiences across its landmark resort operations.