Guest Relation Officer

Confidential Company; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Confidential Company in Dubai seeks a customer service focused showroom assistant to greet visitors, guide them to a Sales Consultant, and ensure a welcoming experience.

You will enter walk-in leads into the system, manage daily reports, handle calls, support stock and fleet administration, and help maintain showroom operations with professionalism.

Qualifications

• Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks.
• A professional and friendly demeanor with a focus on customer satisfaction.
• Proficiency in Microsoft Office and showroom management software (preferred).

Responsibilities

• Greet and welcome customers in a confident, professional manner.
• Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments.
• Create and manage leads in Salesforce; ensure leads are followed up daily.
• Answer incoming calls within three rings and route to the right person within 45 seconds.
• Prepare showroom trackers, surveys, reports (SSI) and other required documentation.
• Assist in stock/checks and fleet maintenance related tasks for the showroom.
• Collect customer feedback and forward to Branch Manager daily.

Skills

Customer service

Strong communication

Interpersonal skills

Attention to detail

Education

High School Diploma

Tools

Showroom management software

Microsoft Office

Job description

Greet and welcome customers confidently and professional mannerGuide the customers to the showroom introduce them to the Sales Consultant and arrange for refreshments Assisting the customers till a sales consultant becomes available nbsp Contacting the customers after two days of their visit to ensure maintaining high level of customer service Ensure to capture walk-in customer details enter them in the system as leads and send it to line manager on daily basisCreate the lead in Salesforce and transfer to the sales consultantEnsure all leads are converted and report to the managerCreating Leads from Telephone Inquiries and send it to the Sales Team To ensure all incoming calls gets answered within three ringsTo ensure all calls will be transferred to the right person within 45 secondsTimely submission of showroom tracker first visit survey detailed report SSI report telephone inquiries delivery follow up report and other reports as required Be alerted to any untoward activities occurring in the showroom etc and report accordingly Support the Delivery in charge Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report Daily Support the Delivery in charge Delivery Manager in arranging the showroom display vehicles updating the ageing report weekly biweekly Support the Delivery in charge in conducting a physical stock check Weekly Support the Delivery in charge Manager in maintaining handling test drives Daily Support in keeping records of maintenance on the Fleet of Test drive vehicles Preparation in support of test drives to Sales Executive s Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis Daily Assist in obtaining the required maintenance and support suppliersKeep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.

Work Experience

• Minimum 1-3 year of work experience in the similar role

Competencies

• Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks.
• A professional and friendly demeanor with a focus on customer satisfaction.
• Proficiency in Microsoft Office and showroom management software (preferred).

Languages

• English, Arabic is desirable