Guest Relation Officer

Tanqeeb; Abu Dhabi; On-site; AED 75,000 - 95,000; Full time

Job summary

Galadari Motors in Abu Dhabi invites applications for a Guest Relation Officer to deliver a premium front-desk experience at our showrooms. The role focuses on personalized service, VIP guest care, and proactive problem solving within a high-end automotive environment.

You will promote loyalty programs, build lasting relationships with guests, and assist in coordinating events. Aware of high standards, you will excel in team-based, customer-focused settings and drive guest satisfaction.

Qualifications

• Graduate preferably in business management.
• 2–3 years of reception/front desk experience.
• Excellent communication skills.
• Proactive, hardworking, goal-oriented and motivated.
• Fluency in English; Arabic language a plus.
• Good team player in a high-pressure environment.
• Excellent relationship management skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide personalized, premium front-desk service to showroom guests.
• Handle guest issues, escalate and resolve promptly.
• VIP and special guest services with professionalism and discretion.
• Promote loyalty programs and gather guest feedback.
• Build relationships and foster brand loyalty with guests.
• Assist in planning and coordinating events and meetings.
• Perform ad-hoc duties as directed by Management.

Skills

Reception/front desk experience

Excellent communication

Proactive / goal oriented

MS Office proficiency

Team player under pressure

Education

Graduate in business management

Tools

Microsoft Office Suite

Job description

Job description

Key Responsibilities:

Galadari Motors is currently seeking a well-presented, customer-focused Guest Relation Officer to deliver a premium front-desk experience at our showrooms in AUH.

• Personalized Guest Experience: To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.

• Problem Resolution and Complaint Management: To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.

• VIP and Special Guest Services: Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.

• Relationship Building and Loyalty Programs: Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty.

• Play a crucial role in fostering guest loyalty and building long-term relationships. Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.

• Event Planning and Coordination: Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.

• Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Knowledge Skills and Experience:

• Graduate preferably in business management.
• 2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage.
• Excellent communication skills.
• Proactive, hardworking, goal orientated and motivated approach.
• Fluency in English communication/Arabic Language is an added advantage.
• Good team player, experienced in a professional, high pressure, working environment.
• Excellent business relationship management skills.
• Must have positive, enthusiastic and friendly attitude.
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).