Service Advisor

AW Rostamani Holdings LLC; Sharjah; On-site; AED 89,000 - 134,000; Full time

Job summary

AW Rostamani Holdings LLC in Sharjah, United Arab Emirates, seeks a proactive Service Advisor to handle high-profile fleet customers, capture needs, and provide accurate repair cost estimates. You will maintain customer databases, obtain approvals, arrange test drives, and upsell service products while ensuring timely delivery and customer satisfaction.

The role requires 3 years of dealer experience, strong communication, and excellent organizational skills, with knowledge of vehicle systems and

Qualifications

• Degree/3-year Diploma in Automobile/Mechanical Engineering.
• 3 years practical experience with Dealers in similar positions.
• Proficiency in Microsoft Office Suite and service management software (preferred).

Responsibilities

• Attend high profile major fleet customers and greet promptly.
• Understand customer needs and update customer data with requirements and approvals.
• Prepare legible job cards, update repair details and costs, and confirm with the customer.
• Arrange test drives with customers as required and coordinate with service teams.
• Close job cards on time, notify customers of delays, and ensure delivery readiness.

Skills

Customer handling & negotiation

Vehicle systems knowledge

Customer service excellence

Communication & interpersonal skills

Organizational & multitasking

Time management in fast-paced env

Education

Degree/3-year Diploma in Automobile/Mechanical Engineering

Tools

Microsoft Office Suite

Service management software

Job description

Follow the NSSW standards in all customer touch points Responsible to attend high profile major fleet customers Promptness in receiving greeting customers understand their needs Proper inventory of customer s vehicle and record customers requirements Updating customer data base Re-confirm the Job requirements Repair details cost involved delivery time etc and obtaining customer s approval To arrange test drive as required jointly with customer Ensure legible and clear job advice and create job card Follow-up the job progress Provide feedback to customer for additional repairs delayed delivery time and obtain approvals Brief the customer on warranty coverage Service contract coverage Promoting Service Contracts other service products upselling Ensure job cards are closed on time Ensure car is cleaned and ready for delivery as per the promised date and set time Notify customer in in advance in case of delay Receive customer explain jobs carried out and charges ensure payment and deliver the vehicle Achieving financial non-financial targets Labour sales CSI RO Nos Service campaign targets etc Develop and maintain long term relationship to enhance customer retention Handle customer complaints on priority and bring it to the notice of the superiors Attend customer queries promptly Ensure the pending job cards to be closed within the time limit

Educational Qualification

• Degree/3-year Diploma in Automobile/Mechanical Engineering.

Work Experience

• 3 years practical experience with Dealers in similar positions.

Competencies

• Customer handling & negotiation skills.
• Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and service management software (preferred).

Languages

• English, Arabic is desirable