Demo & Delivery Specialist

Al Tayer Group; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Al Tayer Group seeks a Customer Liaison to coordinate vehicle handovers between customers and internal departments in line with sales policies. You will liaise with the PDI team, prepare a Vehicle Configuration Record, notify customers of delays, and ensure a seamless handover experience while highlighting vehicle features and warranties.

The role requires 2 years in customer service, a degree in any discipline (automotive background preferred), and bilingual Arabic and English.

Qualifications

• Degree in any discipline or automotive vocational route.
• 2 years experience in a customer service environment.
• Good knowledge of automobile sales and customer service practices; bilingual Arabic and English.

Responsibilities

• Coordinate handover between customers and internal departments.
• Liaise with PDI on vehicle readiness and schedule handover appointments.
• Prepare a Vehicle Configuration Record prior to delivery.
• Notify customers of delays or changes to requirements and specifications.
• Ensure handover of a vehicle with the same high level of service.
• Explain vehicle features and available extras, warranties, and services.
• Maintain delivery records and report daily to line manager.
• Assist sales advisors with the registration process and deliveries.
• Promote cross-functional collaboration to ensure smooth processes.

Skills

Bilingual Arabic-English

Attention to detail

Dynamic and proactive

Education

Degree in any discipline

Job description

To coordinate between customers and concerned internal departments to ensure smooth conclusion of vehicle handover while providing the highest degree of customer service at all times in accordance with the company sales policies and procedures

Responsibilities

Functional Roles and Responsibilities

• Liaise with PDI department on vehicle readiness and accordingly, schedule handover appointments in coordination with the sales department
• Prepare a Vehicle Configuration Record prior to delivery of the vehicle
• Liaise with the customer including prior notification of delays, changes in the requirements and specifications etc., if any, in order to ensure smooth conclusion of vehicle handover
• As and when required, ensure handover of a vehicle outside the company, ensuring the same standards of customer service are upheld
• Stay up to date on vehicle operational features and latest innovations as well as other technical and non-technical car related information. Provide comprehensive explanation to new car owners about the vehicle with a view to improving the customer experience
• Ensure that the customer is aware of all available extras, accessories and warranties
• Provide highest degree of customer service and satisfaction at all times in accordance with the company sales policies and procedures to maximize future recommendation or repeat sales
• Introduce the customer to the service department
• Liaise with the sales advisors on the registration process, coordinate with logistics for the deliveries made via recoveries, etc. in order to ensure seamless integration of the various processes linked to vehicle handover
• Maintain accurate and timely records on delivery status, including sending a daily report of cars delivered to the line manager
• Ensure details of all vehicle transactions are accurately completed (delivery documents i.e. checklists, delivery notes, extended warranty etc) & recorded and registered with sales administration
• Work as part of a cohesive customer focused team to promote enhanced levels of customer service

Qualifications

Education/Certification and Continued Education

• Degree in any discipline or through automotive vocational route

Years of Experience

• 2 Years experience in a Customer service environment

Knowledge and Skills

• Good knowledge of automobile sales gained through formal training or work experience. bilingual (Arabic and English)
• Attention to details and concern for quality
• Dynamic and proactive personality