Guest Experience Supervisor

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; Presencial; AED 67.000 - 112.000; Jornada completa

Descripción de la vacante

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a professional Front Desk Agent to welcome guests and ensure seamless check-in experience. Responsibilities include verifying identity, handling payments, issuing keys, balancing cash, and coordinating with departments to fulfill guest requests while maintaining Marriott standards of service.

The role requires strong communication, multitasking, and a guest-first mindset, with a focus on security, accuracy, and creating

Formación

• Education: High school diploma or GED.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsabilidades

• Process guest check-ins and verify identity and payment.
• Assign rooms and issue room keys; set up guest accounts.
• Balance and reconcile cash at shift end.
• Enter Marriott Rewards information and update PMS/POS.
• Respond to guest requests and coordinate with staff to fulfill needs.
• Maintain confidentiality and protect company assets.

Conocimientos

Guest service

Cash handling

Communication

Multitasking

Problem solving

Educación

High school diploma or GED

Herramientas

POS systems

Property Management System

Descripción del empleo

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a professional Front Desk Agent to welcome guests and ensure seamless check-in experience. Responsibilities include verifying identity, handling payments, issuing keys, balancing cash, and coordinating with departments to fulfill guest requests while maintaining Marriott standards of service.

The role requires strong communication, multitasking, and a guest-first mindset, with a focus on security, accuracy, and creating