Guest Experience Front Desk Specialist

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Employee concessions

Hotel staff discounts

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a Front Office Receptionist to deliver professional, seamless front desk services at arrival and departure. You will manage check-in/check-out, handle payments, and respond to guest inquiries with hospitality and accuracy.

The role requires prior front office or customer service experience and a strong ability to multitask in a fast-paced luxury environment, ensuring guests feel valued and well-cared-for throughout their

Qualifications

• High school diploma or GED required.
• Previous experience in Front Office, Reception, Cashiering or Customer Service preferred.
• Supervisory experience: none.
• No license or certification required.

Responsibilities

• Handle check-in and check-out procedures accurately and efficiently.
• Process payments, manage cash and credit card transactions.
• Assist with room assignments and guest inquiries.
• Coordinate with other hotel departments to ensure smooth operations.
• Provide professional and genuine hospitality at all times.

Skills

Check-in procedures

Check-out procedures

Cash handling

PMS knowledge

Customer service

Verbal communication

Written communication

Guest relations

Attention to detail

Multitasking

Reservation procedures

Education

High school diploma or GED

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a Front Office Receptionist to deliver professional, seamless front desk services at arrival and departure. You will manage check-in/check-out, handle payments, and respond to guest inquiries with hospitality and accuracy.

The role requires prior front office or customer service experience and a strong ability to multitask in a fast-paced luxury environment, ensuring guests feel valued and well-cared-for throughout their