Front Desk Guest Concierge

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa are seeking a Front Office Receptionist to provide professional, efficient front desk services and serve as the first and last contact for guests throughout their stay.

Responsibilities include check-in/check-out, cash handling, processing payments, responding to guest inquiries, coordinating with departments, and delivering hospitality with accuracy and warmth.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: Front Office, Reception, Cashiering, Customer Service, Hospitality or related field preferred.

Responsibilities

• Handle front desk duties including check-in and check-out procedures.
• Process payments and manage cash/credit transactions.
• Assist with room assignments and guest inquiries.
• Resolve guest concerns and escalate issues when needed.
• Answer telephone calls and coordinate with other departments to ensure seamless service.

Skills

Check-in & check-out

Cash handling

PMS knowledge

Customer service

Communication

Guest relations

Attention to detail

Multitasking

Reservation procedures

Hospitality

Education

High school diploma or GED

Tools

PMS

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa are seeking a Front Office Receptionist to provide professional, efficient front desk services and serve as the first and last contact for guests throughout their stay.

Responsibilities include check-in/check-out, cash handling, processing payments, responding to guest inquiries, coordinating with departments, and delivering hospitality with accuracy and warmth.