Guest Experience Concierge | Front Desk

Studio M Hotel Al Barsha; Dubai; Presencial; AED 40 000 - 60 000; Tempo integral

Resumo da oferta

Studio M Hotel Al Barsha in Dubai is seeking a Front Desk Agent to deliver a warm welcome and seamless check-in/check-out experience. You will respond to guest inquiries, maintain accurate records, and collaborate with other departments to meet guest needs.

The ideal candidate demonstrates friendly, professional demeanor, protects guest privacy, and upholds hotel policies, safety standards, and environmental procedures while delivering exceptional service.

Responsabilidades

• . Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• . Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• . Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• . Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• . Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• . Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• . Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• . Safeguard guest privacy by refraining from disclosing any guest details.
• . Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• . Uphold environmental, health, and safety standards in alignment with organizational policies.
• . Adhere to the company’s environmental, health, and safety procedures and policies.

Descrição da oferta de emprego

Studio M Hotel Al Barsha in Dubai is seeking a Front Desk Agent to deliver a warm welcome and seamless check-in/check-out experience. You will respond to guest inquiries, maintain accurate records, and collaborate with other departments to meet guest needs.

The ideal candidate demonstrates friendly, professional demeanor, protects guest privacy, and upholds hotel policies, safety standards, and environmental procedures while delivering exceptional service.