Front Office Assistant

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 36,000 - 60,000; Full time

Benefits offered by this job

Staff housing

Staff transportation

Annual leave and ticket benefits

Employee discounts on F&B and rooms

Career development opportunities

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a Front Office Assistant to join the Front Office Team in Dubai. You will provide personalized guest services, assist with check-in/check-out, and coordinate with internal departments to ensure seamless experiences in a luxury setting.

The role reports to the Director of Rooms and requires a professional, guest-centric approach, with strong teamwork and a commitment to brand standards.

Qualifications

• Ability to handle guest interactions with professionalism and courtesy.
• Proven reliability, punctuality, and teamwork in previous roles.
• Strong customer-service mindset with calmness under pressure.
• Ability to multitask while maintaining accuracy and attention to detail.
• Positive attitude aligned with luxury hospitality standards.
• Commitment to confidentiality and brand integrity.

Responsibilities

• Welcome guests with professionalism and warmth, ensuring a smooth arrival experience.
• Manage check-in/check-out processes, room assignments, and payment transactions.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Coordinate with Housekeeping, Concierge, and other departments for seamless service delivery.
• Maintain accurate records, reports, and system entries using Opera PMS or similar systems.
• Uphold grooming standards and maintain a polished, guest-centric demeanor at all times.

Skills

Guest interaction

Customer service

Teamwork

Multitasking

Attention to detail

Tools

Opera PMS

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is looking for a Front Officen Assistant to join our Front Office Team.

Do you thrive in a team that succeeds together, grounded in integrity, respect, and accountability? Do you embrace a growth mindset and seek continuous improvement? If so, we invite you to become a champion of exceptional experiences.

GROSVENOR HOUSE, A LUXURY COLLECTION HOTEL, DUBAI In the heart of Dubai Marina, Grosvenor House stands as a symbol of contemporary luxury and impeccable service. Its two iconic 45-storey towers are home to 750 beautifully appointed rooms, suites, and residences--each offering sweeping views of the Arabian Gulf, Dubai Harbour, and the city skyline.

LE ROYAL MERIDIEN BEACH RESORT & SPA Along the sunlit shores of Jumeirah Beach, Le Royal Meridien Beach Resort & Spa delivers a sophisticated coastal escape for families and leisure travelers. The resort features 508 rooms and suites with 11 exceptional dining venues, including Rhodes Twenty10, Indya by Vineet Bhatia, and Maya by Richard Sandoval, offering global cuisine in beautifully designed spaces.

About the Job

Within the Front Office Department, the Front Office Assistant is responsible for providing personalized services to hotel guests such as check‑in/check‑out procedures, and coordinating with internal departments with a friendly and caring manner according to policies and procedures and LQA standards. The Front Office Assistant reports to the Director of Rooms.

As Front Office Assistant, you will be responsible for the following duties:

• Welcome guests with professionalism and warmth, ensuring a smooth arrival experience.
• Manage check‑in/check‑out processes, room assignments, and payment transactions.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Coordinate with Housekeeping, Concierge, and other departments for seamless service delivery.
• Maintain accurate records, reports, and system entries using Opera PMS or similar systems.
• Uphold grooming standards and maintain a polished, guest‑centric demeanor at all times.

Requirements for the role:

• Demonstrated ability to handle guest interactions with confidence and courtesy.
• Proven reliability, punctuality, and teamwork in previous roles.
• Strong customer‑service mindset with the ability to remain calm under pressure.
• Ability to multitask while maintaining accuracy and attention to detail.
• Positive attitude aligned with luxury hospitality service standards.
• Commitment to confidentiality and brand integrity.

Benefits in working with us:

• Accommodation provided in staff housing.
• Transportation between hotel and staff accommodation.
• Annual leave and ticket benefits as per company policy.
• Performance incentives and exclusive employee discounts on F&B and rooms.
• Career development opportunities within a world‑class hospitality environment.