Guest Arrival Expert: Craft Memorable Stays

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa, part of Marriott International’s Luxury Collection, seeks a Guest Arrival Expert to shape memorable arrival and departure experiences for guests. You will engage with guests, guide them through check-in and available services, and coordinate with hotel teams to ensure seamless service.

The role emphasizes safety, confidentiality, and professional presentation while supporting guests with local recommendations and personalized

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guide guests through arrival and departure experiences.
• Handle operator needs, complete reports, and document important details.
• Share highlights of local area and attractions with guests.
• Maintain professional appearance, confidentiality and adherence to company policies.

Skills

Customer service

Communication skills

Education

High school diploma or G.E.D.

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa, part of Marriott International’s Luxury Collection, seeks a Guest Arrival Expert to shape memorable arrival and departure experiences for guests. You will engage with guests, guide them through check-in and available services, and coordinate with hotel teams to ensure seamless service.

The role emphasizes safety, confidentiality, and professional presentation while supporting guests with local recommendations and personalized