Guest Experience Supervisor

Le Meridien; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking skilled guest service professionals. You will process guest check-ins, manage accounts, and ensure guests' needs are met with exceptional service. Your role involves handling payments, compiling reports, and supporting a welcoming environment. Ideal candidates have strong communication skills and experience in hospitality. Join us to create memorable experiences and be part of a diverse team dedicated to service excellence.

Qualifications

• Proven experience in guest service or hospitality-related roles.
• Strong communication skills and ability to resolve conflicts.
• Familiarity with payment processing and report generation.

Responsibilities

• Process guest check-ins and manage accounts.
• Handle guest requests and follow up appropriately.
• Compile daily reports and ensure quality standards.

Skills

Guest service

Payment processing

Report compilation

Conflict resolution

Communication skills

Job description

Responsibilities

• Process all guest check‑ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.


• Set up accurate accounts for each guest according to their requirements.


• Enter Marriott Rewards information.


• Ensure rates match market codes, document exceptions.


• Secure payment prior to issuing room key, verify/adjust billing.


• Compile and review daily reports, logs, and contingency lists.


• Complete cashier and closing reports.


• Supply guests with directions and property information.


• Accommodate guest requests, contacting appropriate staff if necessary.


• Follow up to ensure requests have been met.


• Process all payment types, vouchers, paid‑outs, and charges.


• Balance and drop receipts.


• Count and secure bank at the beginning and end of shift.


• Obtain manual authorizations and follow all Accounting procedures.


• Notify Loss Prevention/Security of any guest reports of theft.


• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.


• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.


• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.


• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.


• Ensure adherence to quality standards. Enter and locate information using computers/POS systems.


• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Company Culture

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like‑minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.