Luxury Guest Services Specialist

Jumeirah; Dubai; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Inclusive environment

Learning & Development programmes

Internal mobility within global сети

Colleague discounts on stays

Job summary

Jumeirah Marsa Al Arab in Dubai invites a guest-focused hospitality professional to join our luxury team. You will welcome guests, manage check-in/check-out, respond to inquiries, coordinate with Housekeeping, Concierge, F&B and other departments, and upsell hotel services.

The ideal candidate will hold a high school diploma (hospitality diploma preferred), have excellent communication skills, and be fluent in English, with a proactive approach to guest service and a passion for delivering

Qualifications

• High school diploma or equivalent; hospitality qualification desirable.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Proficiency in English is essential; other languages are desirable.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfil guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally.
• Promote hotel services and amenities, upselling where appropriate.

Skills

Excellent communication

Interpersonal skills

English proficiency

Proactive problem-solving

Education

High school diploma

Diploma/Degree in Hospitality

Job description

Jumeirah Marsa Al Arab in Dubai invites a guest-focused hospitality professional to join our luxury team. You will welcome guests, manage check-in/check-out, respond to inquiries, coordinate with Housekeeping, Concierge, F&B and other departments, and upsell hotel services.

The ideal candidate will hold a high school diploma (hospitality diploma preferred), have excellent communication skills, and be fluent in English, with a proactive approach to guest service and a passion for delivering