Luxury Front Office Guest Services Executive

Jumeirah; United Arab Emirates; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Shared accommodation

Healthcare coverage

Life insurance

Paid annual leave

Colleague discounts

Job summary

Jumeirah Saadiyat Island invites applications for a Guest Services Executive – Front Office. You will welcome guests, manage check-ins/outs, process payments, allocate rooms, and support reservations.

The role requires 5-star luxury hospitality experience, a collaborative team mindset, flexibility, and strong time management to maintain impeccable guest service. Benefits include shared accommodation, healthcare, and travel perks.

Qualifications

• Experience in 5-star luxury hospitality.
• Team-oriented and collaborative mindset.
• Flexible and adaptable to changing business needs.
• Strong time management and scheduling adherence.

Responsibilities

• Efficiently check guests in and out, delivering a smooth and welcoming experience.
• Process guest payments and manage billing inquiries securely and accurately.
• Allocate rooms based on guest preferences and availability, accommodating special requests.
• Assist with modifications, cancellations, and confirmations of reservations.
• Handle guest complaints professionally, escalating when necessary and maintaining service quality.
• Upsell hotel services and amenities during guest interactions to enhance their stay.

Skills

5 Star hospitality

Team player

Flexibility

Time management

Job description

Jumeirah Saadiyat Island invites applications for a Guest Services Executive – Front Office. You will welcome guests, manage check-ins/outs, process payments, allocate rooms, and support reservations.

The role requires 5-star luxury hospitality experience, a collaborative team mindset, flexibility, and strong time management to maintain impeccable guest service. Benefits include shared accommodation, healthcare, and travel perks.