Guest Relations Executive — Luxury Resort

Dubai Holding LLC; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Company-provided shared accommodation

Colleague discounts on food, beverage,

Colleague discounts on hotel stays

Healthcare and life insurance

Paid annual leave and flights

Competitive tax-free salary in AED

Job summary

Jumeirah Mina Al Salam in Dubai invites applications for a Guest Relations Executive to join Hanaaya. You will greet guests, coordinate dining experiences, and ensure seamless service with a focus on personalized attention.

Ideal candidates have 1-2 years in a luxury hospitality role, strong English, and knowledge of dining systems. Experience with Micros and SevenRooms is preferred; Russian or other European languages are desirable. This role offers competitive UAE Dirhams salary and benefits.

Qualifications

• 1–2 years of experience in the same role in a 5-star luxury property or branded restaurant.
• Proficient in English and a second language (Russian or European languages desirable).
• Strong knowledge of MS Office, Micros and Sevenrooms.
• Experience in a multi-cultural environment.

Responsibilities

• Create a warm and memorable welcome for every guest with personalized attention.
• Coordinate dining reservations and special occasions for flawless experiences.
• Recommend signature dishes and beverages based on menu knowledge and guest preferences.
• Deliver attentive service to VIP and regular guests by anticipating needs and preferences.
• Serve as the main contact for guest enquiries with knowledge of in-house dining themes and local highlights.
• Handle guest feedback and requests promptly to turn dissatisfaction into positive impressions.

Skills

English proficiency

Russian or European languages

Tools

Microsoft Office

Micros

Sevenrooms

Job description

Jumeirah Mina Al Salam in Dubai invites applications for a Guest Relations Executive to join Hanaaya. You will greet guests, coordinate dining experiences, and ensure seamless service with a focus on personalized attention.

Ideal candidates have 1-2 years in a luxury hospitality role, strong English, and knowledge of dining systems. Experience with Micros and SevenRooms is preferred; Russian or other European languages are desirable. This role offers competitive UAE Dirhams salary and benefits.