Guest Services Officer - Arabic Speaker

Grand Hyatt; United Arab Emirates; On-site; AED 56,000 - 89,000; Full time

Job summary

Grand Hyatt Dubai is seeking a hospitality professional to provide courteous, professional and flexible service across the Rooms division and other departments as needed. The role requires an ability to rotate between sub-departments and maintain high guest satisfaction.

The ideal candidate will be able to upsell hotel services, balance cash at shifts, and perform opening/closing procedures with accuracy. Excellent grooming, communication and customer service skills are essential.

Qualifications

• Welcoming guests and ensuring an exceptional staying experience.
• Ability to interact with guests and build lasting relationships.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Be flexible and able to rotate within different sub departments of the Rooms division or other departments as assigned.
• Maximize guest satisfaction by providing courteous, professional and efficient service.
• Be aware of hotel services, facilities, and promotions and upsell where appropriate.
• Balance cash reports and remittance envelopes at the end of shifts and perform opening/closing procedures.
• Check and update room allocations and follow up on guest special requests.
• Maintain regular contact with long-stay and suite guests to ensure enjoyable stays.
• Provide full support to Supervisors and team and perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

Organization- Grand Hyatt Dubai

To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager - Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.

You will bring our purpose to life, by using your personal flair and style when interacting with our guests.

Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.

Good customer service, communications and interpersonal skills are a must.