Guest Experience Specialist - Front Desk & Service

hyatt; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Andaz by Hyatt is seeking a Guest Service Officer in Dubai to warmly welcome guests and ensure a seamless arrival, stay, and departure experience. You will support Reception within Rooms Division, upholding the brand's exceptional service standards and building meaningful guest connections.

Requirements include a Hospitality or Tourism Diploma, fluent English communication, and familiarity with Opera PMS is advantageous.

Qualifications

• Diploma/qualification in Hospitality or Tourism Management.
• Excellent English communication skills (verbal and written).
• Familiarity with Opera system is beneficial.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Deliver warm, personalized service to ensure a seamless arrival, stay, and departure experience.

Skills

English proficiency

guest service

Education

Hospitality/Tourism Diploma

Tools

Opera PMS

Job description

Andaz by Hyatt is seeking a Guest Service Officer in Dubai to warmly welcome guests and ensure a seamless arrival, stay, and departure experience. You will support Reception within Rooms Division, upholding the brand's exceptional service standards and building meaningful guest connections.

Requirements include a Hospitality or Tourism Diploma, fluent English communication, and familiarity with Opera PMS is advantageous.