Guest Experience Host - Luxury Hotel F&B

Accor; Abu Dhabi; Presencial; AED 42.000 - 66.000; Jornada completa

Descripción de la vacante

Accor in Abu Dhabi is seeking a customer-focused F&B service professional to provide prompt and courteous service to hotel guests. You will work in a luxury environment, communicating menu details and specials, and ensuring a smooth dining experience.

The role requires strong English, friendly energy, and a passion for hospitality; Arabic and French are a plus. You will handle POS transactions, maintain service standards, and support guests throughout meal periods.

Formación

• Must have prior experience in a similar luxury hotel/established restaurant.
• Be fun, energetic and have a passion for hospitality.
• Fluent English; Arabic and French are preferred.

Responsabilidades

• Read daily events, to acknowledge any VIP’s arrivals.
• Know all menu items, garnishes, contents and preparation methods and relay that information to guests.
• Present children’s menus when appropriate, and describe specials and alternative cuisine.
• Serve and clear food and beverage items in a professional manner.
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Ascertain guests’ satisfaction and inform a manager of any problem and resolution.
• Follow cash and credit card procedures according to accounting guidelines.
• Maintain a clean, neat and orderly restaurant throughout service.
• Polish silver, refill salt, pepper, sugar, creamers, etc.
• Ensure work station is stocked with appropriate condiments at all times.
• Report guest comments regarding food and beverage to manager.
• Learn and adhere to safety, sanitation and hygiene policies.
• Maintain good working relationships with colleagues and other departments.
• Maintain knowledge of all F&B services, outlets and hotel features.
• Perform opening/closing side duties and set tables according to standards.
• Report deviations from set standards to manager.
• Ensure safety and cleanliness of service and storage areas.
• Minimize waste and mishandling of supplies and equipment.
• Carry out light cleaning and maintenance of the outlet.
• Assist other F&B Outlets during peak hours if needed.
• Have prior experience within a similar luxury hotel/established restaurant environment.
• Be fun, energetic and have a passion for hospitality.
• Fluent English speaker, Arabic & French are also preferred.

Conocimientos

F&B service

Guest handling

POS system

Menu knowledge

Descripción del empleo

Accor in Abu Dhabi is seeking a customer-focused F&B service professional to provide prompt and courteous service to hotel guests. You will work in a luxury environment, communicating menu details and specials, and ensuring a smooth dining experience.

The role requires strong English, friendly energy, and a passion for hospitality; Arabic and French are a plus. You will handle POS transactions, maintain service standards, and support guests throughout meal periods.