Front Desk Agent: Create Memorable Guest Experiences

AccorHotels Middle East; Abu Dhabi; Vor Ort; AED 39.000 - 67.000; Vollzeit

Benefits dieser Stelle

Employee benefit card with discounted房

Academy-based learning programs

Opportunity to develop and grow within

Planet 21 CSR initiatives

Zusammenfassung

AccorHotels Middle East is seeking a Front Desk Agent in the UAE. You will warmly welcome guests from arrival to departure, ensuring a seamless and memorable stay while coordinating check-in/check-out and guest requests.

Key responsibilities include greeting guests, managing settlements, and upselling hotel facilities. Fluency in English is essential, with additional languages a plus; experience with Opera PMS is advantageous. The role emphasizes service excellence and CSR-aligned hospitality.

Qualifikationen

• Service focused personality is essential.
• Fluency in English is required; additional languages are a plus.
• Experience with Opera or a related system is preferred.

Aufgaben

• Greet guests at check-in and check-out, respond to requests, and settle accounts with excellent service.
• Add a personalized experience and anticipate guest needs.
• Promote hotel facilities and upsell opportunities to enhance guest stays.

Kenntnisse

Service oriented

Fluency in English

Tools

Opera PMS

Jobbeschreibung

AccorHotels Middle East is seeking a Front Desk Agent in the UAE. You will warmly welcome guests from arrival to departure, ensuring a seamless and memorable stay while coordinating check-in/check-out and guest requests.

Key responsibilities include greeting guests, managing settlements, and upselling hotel facilities. Fluency in English is essential, with additional languages a plus; experience with Opera PMS is advantageous. The role emphasizes service excellence and CSR-aligned hospitality.