Guest Experience Specialist - Front Desk

Hilton; Dubai; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Dubai seeks a warm, professional Receptionist to greet guests and manage check-in/check-out, delivering the high level of hospitality Hilton is known for.

You will assist guests with information on hotel offerings, room types, and local area attractions, while coordinating with bell and front desk teams to ensure smooth service. This role includes upselling amenities and resolving guest requests with urgency, contributing to memorable stays.

Responsibilities

• Greet guests on arrival and manage the check-in/check-out process.
• Verify guest details, assign rooms, issue keys, and provide welcome materials.
• Process payments and use the POS system accurately at checkout.
• Provide hotel information, room types, rates and local area details.
• Upsell hotel services to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Job description

Hilton in Dubai seeks a warm, professional Receptionist to greet guests and manage check-in/check-out, delivering the high level of hospitality Hilton is known for.

You will assist guests with information on hotel offerings, room types, and local area attractions, while coordinating with bell and front desk teams to ensure smooth service. This role includes upselling amenities and resolving guest requests with urgency, contributing to memorable stays.