Front Desk Guest Experience Associate

Receptionist at DoubleTree by Hilton - Dubai; Dubai; On-site; AED 36,000 - 48,000; Full time

Benefits offered by this job

Best-in-Class PTO

Travel Discounts

Health & Welfare Benefits

Employee Education Support

Job summary

The DoubleTree by Hilton - Dubai is seeking a personable Receptionist to greet guests, manage check-in and check-out, and support smooth front-desk operations. You will contribute to an exceptional guest experience from arrival to departure.

Key responsibilities include handling guest queries, maintaining professional communication with hotel teams, and upholding hotel policies and service standards. A positive attitude and teamwork are essential in this role.

Qualifications

• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Skills

Positive attitude

Communication skills

IT proficiency

Education

High school certificate or equivalent

Job description

The DoubleTree by Hilton - Dubai is seeking a personable Receptionist to greet guests, manage check-in and check-out, and support smooth front-desk operations. You will contribute to an exceptional guest experience from arrival to departure.

Key responsibilities include handling guest queries, maintaining professional communication with hotel teams, and upholding hotel policies and service standards. A positive attitude and teamwork are essential in this role.