Guest Experience Concierge - Front Desk

Waldorf Astoria Kuwait; Abu Dhabi; On-site; AED 50,000 - 80,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a Front Desk Agent to deliver seamless check-in and check-out experiences and warmly welcome every guest.

You will provide hotel knowledge, upsell services, resolve requests with urgency, and help create memorable stays through attentive, friendly service that reflects Hilton's hospitality values.

Join a dynamic hospitality team and grow within a global brand, where integrity, teamwork, and leadership guide daily operations and guest satisfaction.

Qualifications

• Experience in hospitality or front desk role is preferred.
• Excellent communication and a warm, welcoming demeanor.
• Ability to handle guest inquiries and resolve issues with professionalism.

Responsibilities

• Deliver a warm welcome by greeting guests and facilitating check-in/check-out procedures.
• Provide hotel information, room types, rates, promotions, and local area details to assist guests.
• Upsell hotel services and amenities to maximize revenue.
• Respond to guest requests with care and urgency, and manage communications efficiently.

Job description

Hilton in Abu Dhabi is seeking a Front Desk Agent to deliver seamless check-in and check-out experiences and warmly welcome every guest.

You will provide hotel knowledge, upsell services, resolve requests with urgency, and help create memorable stays through attentive, friendly service that reflects Hilton's hospitality values.

Join a dynamic hospitality team and grow within a global brand, where integrity, teamwork, and leadership guide daily operations and guest satisfaction.