Front Office & Guest Experience Lead

Waldorf Astoria Kuwait; Dubai; On-site; AED 100,000 - 180,000; Full time

Job summary

Hilton invites a Front Office Manager to lead daily front office operations at our Dubai property, ensuring seamless guest check-in/out, superb service, and smooth room inventory management. You will drive guest satisfaction, coach front desk colleagues, and implement revenue initiatives to grow occupancy and revenue.

The ideal candidate brings strong hospitality leadership, excellent communication, and a track record of elevating service standards in a busy hotel environment.

Qualifications

• Experience in front office operations and guest services.
• Proven ability to lead and train front office staff.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Leadership

Guest service

Team management

Revenue optimization

Job description

Hilton invites a Front Office Manager to lead daily front office operations at our Dubai property, ensuring seamless guest check-in/out, superb service, and smooth room inventory management. You will drive guest satisfaction, coach front desk colleagues, and implement revenue initiatives to grow occupancy and revenue.

The ideal candidate brings strong hospitality leadership, excellent communication, and a track record of elevating service standards in a busy hotel environment.