Guest Experience Specialist - Front Desk

Millennium Place Barsha Heights; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Millennium Place Barsha Heights in Dubai is seeking a Front Desk Agent to deliver warm, professional service at the heart of the guest experience. You will handle check-ins and check-outs, answer questions, and help guests plan a memorable stay.

The role requires attention to detail, privacy, and the ability to coordinate with other departments to meet guest needs. A friendly demeanor and thorough knowledge of hotel facilities, hours, and local attractions are essential.

Responsibilities

• Deliver courteous check-in/check-out with accuracy using front desk systems.
• Escort guests to rooms and greet them by name when possible.
• Answer guest inquiries and coordinate with hotel services.
• Maintain guest records and handle reservations with attention to privacy.
• Stay informed on hotel facilities, hours, promotions, and local attractions.
• Uphold safety, policies, and environmental procedures as per hotel standards.

Job description

Millennium Place Barsha Heights in Dubai is seeking a Front Desk Agent to deliver warm, professional service at the heart of the guest experience. You will handle check-ins and check-outs, answer questions, and help guests plan a memorable stay.

The role requires attention to detail, privacy, and the ability to coordinate with other departments to meet guest needs. A friendly demeanor and thorough knowledge of hotel facilities, hours, and local attractions are essential.