Guest Experience Specialist — Front Desk

Ennismore; Dubai; On-site; AED 39,000 - 58,000; Full time

Job summary

Hyde in Dubai is seeking a Front Desk Agent to be the welcoming face of the property. You will manage check-in/out, handle guest accounts, and assist with inquiries while ensuring a high standard of service.

The role requires strong communication, multitasking, and a friendly, professional demeanor in a fast-paced hospitality environment. Multilingual abilities are a plus, and flexibility to work varied shifts is expected.

Qualifications

• Prior front desk or guest services experience is required.
• Excellent verbal and written English communication.
• Ability to manage multiple tasks with precision and courtesy.

Responsibilities

• Greet guests with warmth and professionalism during check-in/check-out.
• Manage guest accounts, process payments, and maintain accurate records.
• Listen to guest requests and resolve issues by coordinating with relevant departments.

Skills

Customer service

Multilingual

Communication

Teamwork

Problem-solving

Hospitality knowledge

Tools

PMS software

Job description

Hyde in Dubai is seeking a Front Desk Agent to be the welcoming face of the property. You will manage check-in/out, handle guest accounts, and assist with inquiries while ensuring a high standard of service.

The role requires strong communication, multitasking, and a friendly, professional demeanor in a fast-paced hospitality environment. Multilingual abilities are a plus, and flexibility to work varied shifts is expected.