Guest Experience Specialist — Front Desk

Rotana Hotels; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Rotana Hotels in the United Arab Emirates is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure.

You will greet guests by name, assist with inquiries about hotel facilities and local attractions, handle check-in/check-out and cashiering, and maintain up-to-date knowledge of promotions, events, and operating hours.

This role requires a welcoming presence and a passion for creating memorable stays.

Qualifications

• The ad lists responsibilities rather than required skills or qualifications.

Responsibilities

• Provide prompt, courteous and efficient service to all guests, from arrival to departure.
• Greet guests by name when possible and escort to their rooms.
• Assist guests with hotel activity inquiries and requests.
• Maintain up-to-date knowledge of hotel information, local services, promotions, events, and attractions.
• Monitor rate levels and occupancy to optimize selling opportunities.
• Administer Front Desk cashiering and ensure accurate postings of incidental charges.
• Ensure guest privacy and confidentiality of information.
• Demonstrate understanding of hotel policies, procedures and service standards.

Job description

Rotana Hotels in the United Arab Emirates is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure.

You will greet guests by name, assist with inquiries about hotel facilities and local attractions, handle check-in/check-out and cashiering, and maintain up-to-date knowledge of promotions, events, and operating hours.

This role requires a welcoming presence and a passion for creating memorable stays.