Guest Experience Specialist

Sheraton; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Sheraton in Dubai is seeking a Guest Experience Expert to greet guests and support their stay with a proactive, service‑minded approach. You will assist with check-in/out, address guest requests, and help teams deliver memorable experiences across the property.

The role emphasizes safety, professionalism, and teamwork. You’ll be on your feet for extended periods, handle operational tasks, and contribute to flawless reports and seamless guest interactions across all hotel areas.

Qualifications

• High school diploma or G.E.D. equivalent is required.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Assist guests with check-in/check-out and basic inquiries.
• Address guest requests and provide proactive service to enhance their stay.
• Prepare and complete reports related to daily operations.
• Share local highlights and connect guests with hotel services and amenities.

Education

High school diploma or G.E.D. equivalent

Job description

Sheraton in Dubai is seeking a Guest Experience Expert to greet guests and support their stay with a proactive, service‑minded approach. You will assist with check-in/out, address guest requests, and help teams deliver memorable experiences across the property.

The role emphasizes safety, professionalism, and teamwork. You’ll be on your feet for extended periods, handle operational tasks, and contribute to flawless reports and seamless guest interactions across all hotel areas.