Front Desk Guest Experience Specialist

Jobs In UAE Dubai And Gulf Countries; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Jobs In UAE Dubai And Gulf Countries is seeking a front desk professional in Dubai. You will greet guests, assist with check-in and check-out, handle reservations, and address inquiries to ensure a smooth guest experience.

The role requires a hospitality-focused diploma, good English communication, basic computer/reservation skills, and flexibility to work shifts, weekends and holidays in a fast-paced environment.

Qualifications

• Diploma or relevant qualification in Hospitality, Hotel Management, or a related field.
• Strong communication and interpersonal skills are essential.
• Good English communication skills; other languages are a plus.
• Basic computer and reservation system skills.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle check-in, check-out, reservations, and guest enquiries.
• Provide information about hotel facilities, services, and local attractions.
• Manage guest requests, complaints, and feedback promptly.
• Handle payments, invoices, and basic front-desk transactions.
• Maintain accurate guest records and reservation information.
• Coordinate with housekeeping, maintenance, and other hotel departments.
• Answer phone calls, emails, and other guest communications.
• Follow hotel policies, service standards, and safety procedures.

Skills

Customer service

Communication

Interpersonal skills

English language

Shift work

Education

Diploma in Hospitality / Hotel Management

Tools

Reservation system

Job description

Jobs In UAE Dubai And Gulf Countries is seeking a front desk professional in Dubai. You will greet guests, assist with check-in and check-out, handle reservations, and address inquiries to ensure a smooth guest experience.

The role requires a hospitality-focused diploma, good English communication, basic computer/reservation skills, and flexibility to work shifts, weekends and holidays in a fast-paced environment.