Guest Experience Specialist – Entertainment Venues

Majid Al Futtaim; Dubai; Vor Ort; AED 28.000 - 47.000; Vollzeit

Benefits dieser Stelle

Friendly work environment

Leadership Model training

Zusammenfassung

Majid Al Futtaim is seeking a Customer Service Officer to support operations across entertainment venues, including cinemas, Magic Planet and Ski Dubai. You will handle ticketing, sales, bookings and customer inquiries while ensuring high service standards in a fast-paced environment.

The role requires strong English communication (Arabic a plus) and 1–2 years in customer service, with a high school education. Cash handling and upselling will be key daily tasks within a dynamic team.

Qualifikationen

• At least 1–2 years in customer service, food & beverage, or retail.
• High school education minimum.

Aufgaben

• Deliver high-level customer service across MAF Entertainment venues.
• Handle ticketing, sales and bookings; upsell products.
• Process payments and perform cash reconciliation.
• Assist with guest inquiries, complaints, and event coordination.
• Maintain cleanliness, safety and professional standards.
• Follow health, safety and management instructions.

Kenntnisse

Customer service

Cash handling

Upselling

Communication

Ausbildung

High school diploma

Jobbeschreibung

Majid Al Futtaim is seeking a Customer Service Officer to support operations across entertainment venues, including cinemas, Magic Planet and Ski Dubai. You will handle ticketing, sales, bookings and customer inquiries while ensuring high service standards in a fast-paced environment.

The role requires strong English communication (Arabic a plus) and 1–2 years in customer service, with a high school education. Cash handling and upselling will be key daily tasks within a dynamic team.