Guest Experience Quality Manager

TALENTMATE; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking a Quality Manager to enhance guest satisfaction and implement quality standards at DoubleTree by Hilton Resort & Spa Marjan Island in Ras Al Khaimah. This mid-level position requires a degree in Business Administration or similar, along with experience in hotel operations and customer relations. The manager will work closely with the hotel team to conduct quality assurance audits, coach staff, and analyze data for continuous improvement. A competitive salary and benefits are offered, along with opportunities for professional growth.

Benefits

Go Hilton Team Member Travel Program

Staff cafeteria

Accommodation and transportation

Residency and work permits

Qualifications

• 3-5 years of experience in hospitality, leadership experience preferred.
• Ability to analyse guest feedback and develop quality procedures.
• Strong leadership and commitment to service excellence.

Responsibilities

• Implement quality standards and monitor performance.
• Focus on guest feedback to improve satisfaction.
• Provide training on quality management techniques.

Skills

Written and verbal communication skills

Data interpretation

Interpersonal skills

Administrative skills

Proficient in MS Office Suite

Education

Any degree in Business Administration, Hotel and Restaurant Management or related major

Tools

Windows Applications

MS Office Suite

Job description

A leading hospitality company is seeking a Quality Manager to enhance guest satisfaction and implement quality standards at DoubleTree by Hilton Resort & Spa Marjan Island in Ras Al Khaimah. This mid-level position requires a degree in Business Administration or similar, along with experience in hotel operations and customer relations. The manager will work closely with the hotel team to conduct quality assurance audits, coach staff, and analyze data for continuous improvement. A competitive salary and benefits are offered, along with opportunities for professional growth.