Hospitality Communications Concierge

Hilton; Abu Dhabi; On-site; AED 78,000 - 100,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a friendly Telephone Operator to provide outstanding guest phone support and information, ensuring every call reflects the light and warmth of hospitality. You will use PBX and hotel systems to assist guests and coordinate with teams during emergencies, contributing to smooth operations and memorable stays.

The role emphasizes professionalism, a positive attitude, and strong communication skills, with opportunities to grow within Hilton’s global hospitality network.

Qualifications

• Experience in front desk or call center is preferred.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional during emergencies.

Responsibilities

• Provide exceptional phone support with upbeat, friendly service.
• Stay informed about hotel services and amenities.
• Assist during emergencies by relaying precise information.
• Operate PBX and hotel software to support daily operations.

Skills

Phone etiquette

Customer service

Communication

Teamwork

Tools

PBX system

Hotel software

Job description

Hilton in Abu Dhabi is seeking a friendly Telephone Operator to provide outstanding guest phone support and information, ensuring every call reflects the light and warmth of hospitality. You will use PBX and hotel systems to assist guests and coordinate with teams during emergencies, contributing to smooth operations and memorable stays.

The role emphasizes professionalism, a positive attitude, and strong communication skills, with opportunities to grow within Hilton’s global hospitality network.