Guest Experience Call Specialist

Khalidiya Palace Rayhaan; United Arab Emirates; On-site; AED 50,000 - 67,000; Full time

Job summary

Khalidiya Palace Rayhaan in United Arab Emirates is seeking dynamic Telephone Operators for our Front Office. You will handle guest calls with professionalism and a focus on delivering memorable service.

Responsibilities include greeting guests by name, coordinating with departments, managing wake-up calls, switchboard operations, and maintaining accurate Opera guest profiles to ensure smooth, personalized guest experiences.

Qualifications

• Diploma/degree in hospitality or related field is preferred.
• Excellent written and verbal English communication skills are essential.
• Computer literacy and familiarity with Opera are advantageous.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rotana Standard.
• Maintain up-to-date knowledge of the hotel and local services.
• Maintain awareness of guest profiles through the Opera guest profile system.
• Complete management's long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake up call sheet and deliver calls on time and to standard.
• Ensure proper operation of the switchboard, enabling fast and efficient transfer of calls.
• Take messages for guests and management as required.

Skills

English communication

Voice modulation

Education

Diploma/Degree in Hospitality

Tools

Opera system

Job description

Khalidiya Palace Rayhaan in United Arab Emirates is seeking dynamic Telephone Operators for our Front Office. You will handle guest calls with professionalism and a focus on delivering memorable service.

Responsibilities include greeting guests by name, coordinating with departments, managing wake-up calls, switchboard operations, and maintaining accurate Opera guest profiles to ensure smooth, personalized guest experiences.