Guest Experience Concierge

confidential; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

confidential hotel in Dubai is seeking a Hotel Concierge Assistant to join its hospitality team. You will welcome guests, provide information about facilities and services, and arrange transportation and bookings to ensure a memorable stay.

The role requires friendly, proactive service, coordination with reception and other departments, and the ability to answer inquiries and resolve requests with courtesy and efficiency.

Responsibilities

• Welcome and assist hotel guests professionally.
• Provide information about hotel facilities and services.
• Arrange transportation, taxis, and airport transfers.
• Assist guests with restaurant reservations and tour bookings.
• Recommend local attractions, shopping destinations, and entertainment options.
• Handle guest inquiries, requests, and complaints.
• Coordinate with reception, housekeeping, and other hotel departments.
• Maintain excellent customer service standards.

Job description

confidential hotel in Dubai is seeking a Hotel Concierge Assistant to join its hospitality team. You will welcome guests, provide information about facilities and services, and arrange transportation and bookings to ensure a memorable stay.

The role requires friendly, proactive service, coordination with reception and other departments, and the ability to answer inquiries and resolve requests with courtesy and efficiency.