Hospitality Telephone Operator – Elevate Guest Experience (Dubai)

Pullman Hotels & Resorts; Dubai; Presencial; AED 54.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language skills advantage

Descripción de la vacante

Accor in Dubai seeks a friendly Telephone Operator to manage hotel communications, ensuring guests and callers receive prompt, courteous assistance as part of exceptional hospitality. You will handle wake-up calls, transfer calls, provide facility information and support multiple departments with a professional demeanor.

The role requires at least 1 year in front desk or guest services, strong English communication, and flexibility to work shifts, including weekends and holidays.

Formación

• Minimum 1 year in a Telephone Operator, Front Office, or Guest Services role in a hotel.
• Excellent verbal communication and telephone etiquette.
• Proficient in English; additional languages are an advantage.

Responsabilidades

• Answer incoming calls promptly and professionally per brand standards.
• Transfer calls accurately to appropriate departments and colleagues.
• Provide guests with information about facilities, services and promotions.
• Handle guest inquiries, requests and complaints with courtesy and efficiency.
• Manage wake-up calls and timely delivery of messages.
• Coordinate with departments to ensure prompt responses to guest requests.
• Maintain records of calls and requests and protect confidentiality.
• Follow emergency communication protocols and notify relevant departments.
• Maintain excellent telephone etiquette and a professional attitude at all times.

Conocimientos

Verbal communication

Multitasking

Customer service

English fluency

Educación

High school diploma

Herramientas

Opera PMS

Descripción del empleo

Accor in Dubai seeks a friendly Telephone Operator to manage hotel communications, ensuring guests and callers receive prompt, courteous assistance as part of exceptional hospitality. You will handle wake-up calls, transfer calls, provide facility information and support multiple departments with a professional demeanor.

The role requires at least 1 year in front desk or guest services, strong English communication, and flexibility to work shifts, including weekends and holidays.