Guest Experience & Outlet Supervisor

AccorHotel; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

AccorHotel Dubai is seeking a Restaurant Supervisor to oversee shift operations, ensuring service standards and supporting management in delivering exceptional guest experiences.

You will lead a team, monitor grooming, conduct briefings, train staff, and handle guest feedback while maintaining cleanliness and safety in a busy hotel dining environment. 2-3 years in hotel F&B preferred; strong English and leadership needed.

Qualifications

• Hotel Restaurant Management graduate
• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with solid motivational and teamwork skills
• Attention to detail and strong interpersonal skills to deal with diverse staff

Responsibilities

• Supervise and oversee the operation/section to maintain service standards
• Check on employees discipline grooming standards and punctuality
• Check on guests satisfaction levels and properly handle feedback and follow-up
• Perform opening and closing duties as assigned
• Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
• Assist in employees development counselling and resolving staff conflict
• Report any complaints incidents or any other irregularities to Management
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
• Help minimize waste neglect breakages and mishandling of supplies and equipments
• Carry out light cleaning and maintenance of the pantry area
• Monitor quality of food and beverage products in every order
• To ensure that guests receive the attention and service they require
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
• To motivate coach and project a positive attitude at all times
• Help manage employees performance appraisals and performance logs
• Able to account and handle cash effectively efficiently with integrity and follow established and proper accounting procedures.
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed

Job description

AccorHotel Dubai is seeking a Restaurant Supervisor to oversee shift operations, ensuring service standards and supporting management in delivering exceptional guest experiences.

You will lead a team, monitor grooming, conduct briefings, train staff, and handle guest feedback while maintaining cleanliness and safety in a busy hotel dining environment. 2-3 years in hotel F&B preferred; strong English and leadership needed.