Lead Server & Guest Experience Supervisor

AccorHotel; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

AccorHotel Dubai is seeking a hands-on Restaurant Manager to ensure smooth day-to-day operations, lead the service team, and uphold standards of quality, guest satisfaction, and brand expectations.

You will collaborate with Head Chef and Reception, drive upselling and revenue, control costs, and deliver consistent, high-level service across all shifts. This role is full-time and on-site in the UAE, offering growth within a leading hospitality group.

Qualifications

• Minimum 2 years of management experience in Restaurants and Bars.
• 1–2 years in a public-facing position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work-related information using computers and/or point of sale systems.
• Gracious, friendly, and fun demeanor.
• Ability to multitask in a fast-paced environment with high attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to collaborate with others to promote teamwork.

Responsibilities

• Ensure the day to day operation is smooth in the restaurant.
• Assist the leadership team of the restaurant in achieving high guest satisfaction.
• Guide and lead the server in the restaurant.
• Perform the duties of supervisor on a regular basis.
• Maximize sales potential and encourage up selling to maximize rates.
• Ensure cash floats are secured at all times.
• Work within budgeted costs and minimize overtime.
• Minimize abuse of operating equipment.
• Record all voids and report payment discrepancies to Restaurant Manager.
• Follow company procedures when handling cash, credit cards and cheques.
• Handle guest complaints and report to Manager.
• Liaise with colleagues over guests requirements and needs.
• Ensure handover at shift end and beginning.
• Liaise with Head Chef and Reception regularly.
• Gain customer feedback at all times.
• Complete a full report of the days events in the Management Report Book.
• Create and maintain a personal rapport with regular guests.
• Maintain a high customer profile and address all guest comments promptly.
• Familiarize yourself with guests needs and requirements to ensure efficient service.
• Quality and consistency in food, beverage, and guest service.
• Support other revenue centers such as Rooms and Events.
• Be results-driven and accountable.
• Attend daily business review meetings and weekly strategy meetings.
• Undertake regular inspections to protect company assets.
• Ensure business is seen as a respected member of the community by local influencers.
• Carry out any other duties within scope of the job.

Skills

Multitasking

English skills

POS familiarity

Customer service

Teamwork

Independent work

Tools

POS systems

Job description

AccorHotel Dubai is seeking a hands-on Restaurant Manager to ensure smooth day-to-day operations, lead the service team, and uphold standards of quality, guest satisfaction, and brand expectations.

You will collaborate with Head Chef and Reception, drive upselling and revenue, control costs, and deliver consistent, high-level service across all shifts. This role is full-time and on-site in the UAE, offering growth within a leading hospitality group.