Restaurant Supervisor - FB Operations

Accor Group; Dubai; On-site; AED 55,800 - 83,700; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs through Accor Academies

Job summary

Accor Group in Dubai is seeking a Restaurant Supervisor to lead food and beverage operations. This role involves managing daily services, maintaining guest satisfaction, and overseeing staff performance in a prestigious hotel environment.

The ideal candidate will have 3-4 years of experience in a similar role and a background in hospitality management. Unique benefits include Accor hotel discounts and career growth opportunities.

Qualifications

• 3–4 years of experience in food and beverage operations within a 4–5 star hotel.
• Strong understanding of restaurant service and hotel outlet standards.
• Able to lead team members during busy service periods.

Responsibilities

• Promote guest satisfaction through prompt and courteous service.
• Manage floor operations in line with service standards.
• Handle guest complaints and ensure service recovery.

Skills

Restaurant supervision

Food and beverage operations

Guest satisfaction

Cashiering procedures

Inventory management

Education

High school qualification, diploma, or degree in hospitality

Job description

Overview

Restaurant Supervisor – F&B Operations in Dubai, United Arab Emirates is a hospitality hiring opportunity for an experienced food and beverage professional who can lead floor operations, maintain service standards, support guest satisfaction, and coordinate daily outlet activities in a busy hotel environment.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Restaurant Management
Salary: 5,000 – 7,500 (estimated; confirmed with employer)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Role Context

The Restaurant Supervisor protects the quality of the guest dining experience by managing daily floor activities, guiding team members, handling guest concerns, and ensuring that service delivery follows hotel operating standards. The position connects front‑of‑house service, kitchen coordination, beverage operations, cashiering controls, equipment management, and outlet cleanliness so that guests receive prompt, courteous, and professional service throughout every shift.

Key Responsibilities

• Promote guest satisfaction through prompt, courteous, and professional food and beverage service.
• Maintain a positive outlet image during all guest interactions and support service recovery when required.
• Manage floor operations efficiently in line with the Departmental Operations Manual and approved service standards.
• Assign daily responsibilities to team members and monitor performance during service periods.
• Guide colleagues to maintain outlet standards, service flow, grooming expectations, and guest care quality.
• Keep front‑of‑house and back‑of‑house areas clean, organized, presentable, and ready for operation.
• Coordinate with Housekeeping and Stewarding teams to ensure cleaning schedules are completed properly.
• Handle guest complaints, requests, and enquiries related to food, beverages, service quality, and outlet operations with discretion.
• Liaise with Kitchen and Beverage teams on daily requirements, menu quality, promotions, product availability, and service timing.
• Support promotional activities by ensuring the team understands current offers, menu updates, and guest communication points.
• Oversee inventory management for operating equipment, supplies, and outlet materials.
• Assist with monthly and quarterly checks of operating equipment and maintain accurate inventory records.
• Control requisitioning, storage procedures, and stock handling to reduce waste and protect outlet resources.
• Ensure cashiering procedures, billing standards, payment handling, and financial controls are followed correctly.
• Maintain effective working relationships with all hotel departments to support smooth food and beverage operations.
• Participate in departmental communication meetings and share relevant operational updates with the team.
• Monitor service productivity and take practical action to improve efficiency during busy periods.
• Complete reasonable tasks assigned by the Food and Beverage Department and support hotel operations where required.
• Carry out duties with strong attention to productivity, guest satisfaction, and operating discipline.

Ideal Profile

• High school qualification, diploma, or degree in vocational hospitality, hotel management, or a related field.
• 3–4 years of experience in food and beverage operations within a 4–5 star hotel.
• Strong understanding of restaurant service, floor supervision, guest handling, and hotel outlet standards.
• Able to lead team members during busy service periods while maintaining calm, organized, and professional operations.
• Good knowledge of cashiering procedures, inventory checks, requisitioning, operating equipment control, and storage practices.
• Confident in handling guest complaints, special requests, and service enquiries with discretion and courtesy.
• Able to coordinate effectively with Kitchen, Beverage, Housekeeping, Stewarding, and other hotel departments.
• Practical awareness of hygiene, cleanliness, safety, grooming, and service quality expectations in a hotel restaurant.
• Strong communication skills with the ability to motivate colleagues and support smooth departmental handovers.
• Flexible, reliable, and focused on achieving service efficiency without compromising guest experience.

Skills Set

• Restaurant supervision
• Food and beverage operations
• Floor management
• Guest satisfaction
• Team leadership
• Service standards
• Outlet operations
• Guest complaint handling
• Service recovery
• Cashiering procedures
• Financial controls
• Inventory management
• Operating equipment checks
• Requisition control
• Storage procedures
• Kitchen coordination
• Beverage coordination
• Housekeeping coordination
• Stewarding coordination
• Outlet cleanliness
• Department communication
• Hospitality service
• Promotional activity support
• Productivity management
• Luxury hotel operations

Why Join Us

This opportunity gives a Restaurant Supervisor a strong platform to grow within Dubai's competitive hospitality sector while gaining practical leadership experience in hotel food and beverage operations. The role offers exposure to guest service management, outlet coordination, inventory control, cashiering discipline, team supervision, and cross‑department collaboration. Employees can benefit from Accor worldwide discounted hotel rates, learning programs through Accor Academies, career development within the property and across international hotels, and the chance to support responsible hospitality initiatives such as Planet21.