Guest Experience Leader & Team Coach

W Hotels; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

W Hotels in Dubai is seeking a Front Desk/Guest Services professional to process guest check-ins, verify identity and payment, assign rooms, and issue keys. You will set up guest accounts, review daily logs, and ensure rates align with market codes while maintaining courtesy and accuracy.

The role requires a high school diploma or GED, at least 1 year in related hospitality work, and supervisory experience. Strong communication, cash handling, and a professional appearance are essential.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of related hospitality experience.
• Minimum 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Set up accurate guest accounts and review daily reports and logs.
• Ensure rates match market codes and document exceptions.
• Assist with cashiering, closing reports, and balance of takings.

Skills

Guest services

Cash handling

Communication

Education

High school diploma or GED

Job description

W Hotels in Dubai is seeking a Front Desk/Guest Services professional to process guest check-ins, verify identity and payment, assign rooms, and issue keys. You will set up guest accounts, review daily logs, and ensure rates align with market codes while maintaining courtesy and accuracy.

The role requires a high school diploma or GED, at least 1 year in related hospitality work, and supervisory experience. Strong communication, cash handling, and a professional appearance are essential.