Guest Experience Leader — Front Desk & F&B

SLS Dubai Hotel & Residences; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

SLS Dubai Hotel & Residences is seeking a hospitality professional to oversee the smooth operation of reservations and reception shifts. You will maximize revenue opportunities, strive to exceed guest expectations, and develop a motivated team dedicated to delivering clear goals.

Ideal candidates hold a Hotel Restaurant Management degree and have at least 1 year of hotel/restaurant experience in F&B, with strong English communication and a professional appearance to represent a luxury brand.

Qualifications

• Leadership required to develop a motivated, high performing team.
• Excellent English reading, writing and speaking skills expected.
• Strong guest service orientation and ability to exceed guest expectations.

Responsibilities

• Oversee smooth operation of each reservation and reception shift.
• Maximize revenue opportunities and ensure guest satisfaction.
• Train and develop the reception team and manage handovers.
• Coordinate with kitchen and restaurant for seamless service.
• Monitor scheduling to balance productivity and payroll costs.

Skills

Leadership

Guest service

Team management

Communication (English)

Education

Hotel Restaurant Management graduate

Tools

Microsoft Excel

PowerPoint

Job description

SLS Dubai Hotel & Residences is seeking a hospitality professional to oversee the smooth operation of reservations and reception shifts. You will maximize revenue opportunities, strive to exceed guest expectations, and develop a motivated team dedicated to delivering clear goals.

Ideal candidates hold a Hotel Restaurant Management degree and have at least 1 year of hotel/restaurant experience in F&B, with strong English communication and a professional appearance to represent a luxury brand.