Luxury F&B Reservations Concierge

Ennismore; United Arab Emirates; On-site; AED 78,000 - 123,000; Full time

Job summary

SLS Dubai Hotel and Residences is seeking a customer-focused Reservations Specialist to manage online bookings, emails and calls for restaurant reservations. You will upsell offerings, maintain brand standards and act as a liaison with the hotel to ensure guest satisfaction.

Ideal candidates will combine excellent English communication with a proactive sales mindset and a professional appearance, supporting seamless dining experiences and revenue growth.

Qualifications

• Customer service mindset with focus on guest satisfaction.
• Clear spoken and written English; strong communication skills.
• Ability to upsell and maximise revenue from inquiries.
• Familiarity with hotel product knowledge and promotions.
• Willingness to learn and adapt in a fast-paced hotel setting.

Responsibilities

• Adhere to hotel policies and the department’s standards of operation.
• Represent the department and hotel through grooming and professional attitude.
• Understand Ennismore principles to maximise revenue from guest inquiries.
• Handle online bookings, emails and phone calls for restaurant reservations.
• Provide accurate information and upsell the right product to guests.

Skills

Guest services

Communication

Sales mindset

English language

Multitasking

Education

College diploma / certification in related field

Tools

Micros

Opera

SevenRooms

Job description

SLS Dubai Hotel and Residences is seeking a customer-focused Reservations Specialist to manage online bookings, emails and calls for restaurant reservations. You will upsell offerings, maintain brand standards and act as a liaison with the hotel to ensure guest satisfaction.

Ideal candidates will combine excellent English communication with a proactive sales mindset and a professional appearance, supporting seamless dining experiences and revenue growth.