Guest Experience Lead – Front Desk & Reservations

AccorHotels Middle East; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

SLS Dubai Hotel and Residences is seeking a Hotel/Restaurant Management graduate to lead the reception team, oversee reservations, and drive guest satisfaction in a luxury Dubai setting. The role involves coordinating with kitchen and restaurant teams and training staff to deliver exceptional service.

Ideal candidates have 1 year of hotel/restaurant experience in F&B, strong English communication, and solid computer skills to manage operations and reporting.

Qualifications

• Hotel/Restaurant management degree is required.
• 1 year hotel/restaurant experience in F&B."

Responsibilities

• Oversee the smooth operation of each reservation and reception shift.
• Maximize revenue opportunities.
• Deliver guest satisfaction consistently.
• Develop and lead a motivated, high-performing team.
• Coordinate with kitchen and restaurant to ensure seamless service.

Skills

Leadership

Interpersonal skills

English proficiency

Computer skills

Education

Hotel Restaurant Management degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

SLS Dubai Hotel and Residences is seeking a Hotel/Restaurant Management graduate to lead the reception team, oversee reservations, and drive guest satisfaction in a luxury Dubai setting. The role involves coordinating with kitchen and restaurant teams and training staff to deliver exceptional service.

Ideal candidates have 1 year of hotel/restaurant experience in F&B, strong English communication, and solid computer skills to manage operations and reporting.