Head Hostess

AccorHotels Middle East; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

SLS Dubai Hotel and Residences is seeking a Hotel/Restaurant Management graduate to lead the reception team, oversee reservations, and drive guest satisfaction in a luxury Dubai setting. The role involves coordinating with kitchen and restaurant teams and training staff to deliver exceptional service.

Ideal candidates have 1 year of hotel/restaurant experience in F&B, strong English communication, and solid computer skills to manage operations and reporting.

Qualifications

• Hotel/Restaurant management degree is required.
• 1 year hotel/restaurant experience in F&B."

Responsibilities

• Oversee the smooth operation of each reservation and reception shift.
• Maximize revenue opportunities.
• Deliver guest satisfaction consistently.
• Develop and lead a motivated, high-performing team.
• Coordinate with kitchen and restaurant to ensure seamless service.

Skills

Leadership

Interpersonal skills

English proficiency

Computer skills

Education

Hotel Restaurant Management degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.

Awondrous and strikinglandmark in Downtown District, designed by theaward- winning architects andinterior designer Paul Bishop,the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

KEY ROLES & RESPONSIBILITIES

• To be accountable for the smooth operation of each reservation and reception shift
• Maximizing revenue opportunities
• Consistently exceed guest expectations
• Develop a motivated and high performing team, committed to delivering clear goals
• Develop a positive, direct and open relationship with all colleagues
• Management and ownership of LPM’s customer relationship initiatives
• To conduct on the job as well as off the job training for the reception team
• To maintain a good presentable composure on the floor at all times
• Support delivery of menu implementation timetable
• Support timely administration of correspondence
• To manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs
• Proactive in highlighting recruitment needs and actively involved in the selection process
• Create user-friendly organized filing systems
• Develop and agree with the General Manager, a calendar of training requirements
• Delivery of a consistent and effective appraisal process
• Identify development needs and opportunities within the department
• Ensure all members of the team, receive, understand and sign their job description
• Pro-active in updating self and colleagues on relevant systems
• Deliver departmental standards of performance and presentation
• Stimulate change, challenge assumption and ways of working to move the business forward
• Develop a positive and direct relationship with all colleagues
• Within the department, instill a culture of pride, ownership and desire to exceed expectation
• Ensure each shift is reviewed and handovers/briefings are carried out
• To liaise with the kitchen and restaurant to enable the delivery of seamless customer service

Customer Service

• Customer requests, queries or complaints are investigated and administered within 24hrs
• Clear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programmed
• Develop a competent understanding of food, wine and all menus
• Support Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals

PERSONAL ATTRIBUTES

• Leadership skills
• Excellent reading, writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests
• Possess full knowledge of restaurant’s seating/table plan
• Computer knowledge (Microsoft Excel, Word, Powerpoint)

QUALIFICATIONS

• Hotel Restaurant Management graduate

EXPERIENCE

• 1 year Hotel / Restaurant experience in F&B