Guest Experience Leader: Front Desk Excellence

IHG Hotels & Resorts; Dubai; On-site; AED 167,400 - 223,200; Full time

Benefits offered by this job

Competitive compensation

Global travel privileges

Career growth opportunities

Job summary

IHG Hotels & Resorts is seeking a Guest Experience Manager (Front Desk Manager) in Dubai. The successful candidate will manage Front Desk operations, ensuring seamless guest arrivals and exceptional service delivery.

As a leader, you will inspire your team, resolve guest concerns, and create memorable experiences for guests. Ideal candidates should have 4-6 years of relevant Front Office experience and a degree in Hospitality Management or a related field.

Qualifications

• 4–6 years of Front Office experience in upscale or luxury hotels.
• Minimum 2 years in a supervisory or management Front Office role.
• Pre-opening experience is an advantage.

Responsibilities

• Lead daily Front Office operations and service delivery.
• Create exceptional guest experiences that drive loyalty.
• Resolve guest concerns professionally and proactively.

Skills

Operational expertise

Guest engagement

Leadership

Communication

Problem resolution

Education

Diploma or Degree in Hospitality Management

Tools

Opera PMS

Job description

IHG Hotels & Resorts is seeking a Guest Experience Manager (Front Desk Manager) in Dubai. The successful candidate will manage Front Desk operations, ensuring seamless guest arrivals and exceptional service delivery.

As a leader, you will inspire your team, resolve guest concerns, and create memorable experiences for guests. Ideal candidates should have 4-6 years of relevant Front Office experience and a degree in Hospitality Management or a related field.