Guest Experience & Reservations Leader

SLS; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

SLS Dubai is seeking a hospitality leader to ensure smooth operation of reservations and reception shifts while maximizing revenue opportunities and consistently exceeding guest expectations.

You will develop a motivated team, conduct training, and maintain strong relationships with colleagues. You will manage scheduling, recruitment, and handovers to deliver seamless guest service in a dynamic hotel environment.

Qualifications

• Hotel/Restaurant management degree or equivalent.
• Strong leadership and English proficiency.
• 1 year of hotel/restaurant experience in F&B.

Responsibilities

• Oversee smooth operation of each reservation and reception shift.
• Maximize revenue opportunities.
• Consistently exceed guest expectations.
• Develop a motivated and high performing team.
• Training for reception team (on and off the job).
• Liaise with kitchen and restaurant for seamless service.
• Manage scheduling to maximize productivity and control payroll costs.
• Recruitment needs and involvement in selection process.
• Deliver consistent appraisal process and performance standards.

Education

Hotel Restaurant Management graduate

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

SLS Dubai is seeking a hospitality leader to ensure smooth operation of reservations and reception shifts while maximizing revenue opportunities and consistently exceeding guest expectations.

You will develop a motivated team, conduct training, and maintain strong relationships with colleagues. You will manage scheduling, recruitment, and handovers to deliver seamless guest service in a dynamic hotel environment.