Guest Experience Lead - Dubai Holiday Homes

B7 Consultancy; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Holiday Home provider in Dubai, UAE seeks a hard-working customer service oriented professional to deliver excellence in guest experiences. You will contact guests, owners, and vendors, manage reservations, and coordinate maintenance while ensuring standards and timely responses.

You will schedule tasks, onboard new properties, and collaborate with internal teams to uphold service levels. Flexibility to work a 6-day week and night shifts is required in this dynamic environment.

Qualifications

• Technical computer skills required on all forms of hardware.
• Professional in all forms of communications (email, phone, video, chat).
• Ability to work well under pressure in a fast-paced environment.
• Excellent time management with ability to switch tasks and handle interruptions.
• Highly responsive and reliable in a guest-facing role.
• Strong attention to detail and adherence to policies.

Responsibilities

• Act as the first point of contact for guests, vendors and owners at a local office.
• Handle incoming/outbound calls and respond to emails/chats daily regarding reservations or concerns.
• Assist with maintenance and housekeeping task coordination.
• Verify unit availability to schedule suppliers or realtor visits.
• Maintain guest satisfaction metrics and inquiry conversions to reservations.
• Build communications with internal support teams and manage onboarding tasks.
• Oversee property onboarding, including contract drafting and permit registrations.

Skills

Tech skills

Communications

Pressure handling

Time management

Reliability

Attention to detail

Policies adherence

Night shift

Job description

Holiday Home provider in Dubai, UAE seeks a hard-working customer service oriented professional to deliver excellence in guest experiences. You will contact guests, owners, and vendors, manage reservations, and coordinate maintenance while ensuring standards and timely responses.

You will schedule tasks, onboard new properties, and collaborate with internal teams to uphold service levels. Flexibility to work a 6-day week and night shifts is required in this dynamic environment.