GUEST RELATIONS AGENT - Holiday Home, Dubai

B7 Consultancy; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Holiday Home provider in Dubai, UAE seeks a hard-working customer service oriented professional to deliver excellence in guest experiences. You will contact guests, owners, and vendors, manage reservations, and coordinate maintenance while ensuring standards and timely responses.

You will schedule tasks, onboard new properties, and collaborate with internal teams to uphold service levels. Flexibility to work a 6-day week and night shifts is required in this dynamic environment.

Qualifications

• Technical computer skills required on all forms of hardware.
• Professional in all forms of communications (email, phone, video, chat).
• Ability to work well under pressure in a fast-paced environment.
• Excellent time management with ability to switch tasks and handle interruptions.
• Highly responsive and reliable in a guest-facing role.
• Strong attention to detail and adherence to policies.

Responsibilities

• Act as the first point of contact for guests, vendors and owners at a local office.
• Handle incoming/outbound calls and respond to emails/chats daily regarding reservations or concerns.
• Assist with maintenance and housekeeping task coordination.
• Verify unit availability to schedule suppliers or realtor visits.
• Maintain guest satisfaction metrics and inquiry conversions to reservations.
• Build communications with internal support teams and manage onboarding tasks.
• Oversee property onboarding, including contract drafting and permit registrations.

Skills

Tech skills

Communications

Pressure handling

Time management

Reliability

Attention to detail

Policies adherence

Night shift

Job description

Company Description

CLIENT: Holiday Home provider

LOCATION: Dubai, UAE

Job Description

Seeking a hard-working, energetic, employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guest and owners, who will help us maintain our quickly growing portfolio of holiday homes.

Responsibilities:

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office.


• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.


• Assist with the creation and delegation of maintenance and housekeeping tasks.


• Verify unit availability to assist with scheduling suppliers or realtor visits.


• Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.


• Build and maintain business relationships and open lines of communication with other internal support teams.


• Be in charge of property onboarding, which incudes contract drafting, DTCM permit registration, utilities activation and buildings portal registration.

Qualifications

• Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices


• Professional in all forms of communications such as email, phone calls, video calls and texts


• Ability to work well under pressure in an agile, fast-paced environment


• Excellent time management skills with the ability to change activity frequently and cope with interruptions


• Highly responsive and reliable


• Strong attention to detail


• Adhere to all company policies and procedures


• Availability to work on flexible schedule, 6-days a week,the candidate has to be willing to work night shift.