Customer Service Manager

Flip retail; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

PK Vacation House Rental Dubai is seeking a Customer Service Manager to lead the team with strong communication and leadership. The role requires a Bachelor's degree, at least two years’ experience in a vacation-houses company in Dubai, fluent English, and a UAE driving license.

You will oversee guest services, coordinate with developers and managers, manage utilities and property records, and ensure compliance with DTCM rules. The position is full-time with a competitive salary range.

Qualifications

• Bachelor's degree required.
• Minimum of 2 years of experience in a Vacation Houses company in Dubai.
• Fluent in English.
• UAE Motorist License required.

Responsibilities

• Coordinate move-in permits, short-stay, and liaise with developers/managers.
• Manage utilities linkage for onboarded properties (Gas, Net, DEWA, Chiller links).
• Conduct regular inspections before guest and proprietor arrivals.
• Coordinate with Service Growth Managers, interior divisions, and third-party providers for furnishing homes.
• Assist Organization Development Representative with new device signups.
• Release and record keys/cards/remotes for all properties.
• Handle energy-related issues (Gas, Net, Power, AC).
• Prepare property audit records and submit quotes for stock and maintenance to proprietors.
• Ensure proper paperwork and daily/weekly reports to line manager.
• Record and update stock and furniture per company and DTCM requirements.
• Organize daily teams and train new employees.

Skills

Leadership

Communication

Fluent English

Education

Bachelor's degree

Tools

UAE Driving License

Job description

Customer Service Manager

PK Vacation House Rental Dubai (Est 2002) is looking for an enthusiastic and strong leader to join our team as a Customer care orgasm Procedures Manager. An effective prospect in this duty has both solid communication and Personality,RequirementsMust have a Bachelor's.Should have a minimum of 2 years of experience in Vacation Houses Company in Dubai.Must be Fluent in English.Need to have UAE motorist License.

Job Duties.

• Application of move-in permits, short-stay, coordination with building developers/managers.
• Utilities link for recently onboarded residential properties (Gas, Net, DEWA, Chiller Links).
• Conduct regular inspections before guest and proprietor arrivals.
• Control with Service Growth Managers, interior divisions, and third-party provider for furnishing homes.
• Partner and also help your Organization Development Representative when new devices sign up with the profile.
• Releasing and also recording of keys/cards/remotes for all residential or commercial properties.
• Offers solution to visitors when it come to energies associated issues (Gas, Net, Electrical power, air conditioner concerns).
• Prepares property audit records and submits quotes to proprietors for stock and also maintenance works.
• Makes sure proper paperwork and sends out daily/weekly report to line manager.
• In charge of tape-recording/ upgrading stock and also furniture of the residential or commercial property according to firm and also DTCM requirements.
• Daily organizing of teams, Educating brand-new employees.

Job Kind: Full Time.

Wage: AED6,000.00 - AED10,000.00 monthly.

Education:.Bachelor's (Preferred).

Experience:.Holiday House Company: 2 years (Called for).

License/Certification:.UAE Motorist Permit (Required).

Program much more.Report.