GUEST RELATIONS MANAGER - Holiday Home, Dubai

B7 Consultancy; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Holiday Home provider in Dubai, UAE seeks a Guest Relations Manager to ensure impeccable guest experiences from arrival to departure. You will lead a guest relations team, monitor bookings, handle check-in/out, resolve issues, and liaise with staff to guarantee outstanding service.

Ideal candidates have 3+ years in guest relations within hotels or vacation homes, strong English skills, and the ability to work flexible hours while presenting professionally in a fast-paced Dubai environment.

Qualifications

• Minimum 3 years' experience as Guest Relations Manager in hotel or vacation home setup.
• Excellent spoken and written English; other languages a plus.
• Leadership skills with ability to motivate a team.
• Ability to work flexible hours and maintain professional presentation.

Responsibilities

• Provide upscale guest service experiences throughout stay.
• Be a continual source of information, help and assistance to all guests.
• Monitor daily bookings and ensure rooms prepared before check-in.
• Oversee check-in/check-out, reservations and financial transactions.
• Listen to and resolve complaints; coordinate communication between guests and staff.
• Manage guest relations team and analyze feedback to improve ratings.
• Recommend local spots and establish friendly relationships with clients.

Job description

Company Description

CLIENT: Holiday Home provider

LOCATION: Dubai, UAE

Job Description

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay.

• Provide upscale guest service experiences for clients throughout their stay
• Be a continual source of information, help and assistance to all guests
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Manage guest relations team
• Analyze customer feedback and suggest ways to improve ratingsRecommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with clients

Qualifications

• Minimum 3 years' experience as Guest Relations Manager in a Hotel of Vacation Homes setup
• Understanding of all hotel / Holiday Home management best practices and relevant laws
• Hands-on experience with Hotel Management software
• Excellent in spoken and written English, knowledge of other languages is a plus
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Degree in Hospitality Management, Tourism, Business Administration or relevant field
• Must be familiar with Dubai areas and its tourism spots